Effective Date: March 6, 2021
1. Scope of Policy
2. Collection of Personal Information
2.1 Information Provided by Customers
User Profile. When you sign up for Croftery as a Customer, Croftery collects profile information associated with your Croftery account. This includes your name, email address, physical address, and phone number.
Demographic Data. We may collect demographic data about users, including through user surveys.
Order Details. When you place an order on our Platform, we collect information related to that order, including items purchased, special instructions, delivery information, date and time of the order, amount charged, and payment method.
Payment Information. When you add a payment card to your Croftery account, a third-party, Stripe, payments service provider receives your card information.
2.2 Information Provided by Sellers
Seller Profile. A Seller who signs up for our Platform provides us with the business’s physical address, hours, Cottage Food License information, and other information to verify the Seller.
Payment Information. The Seller’s payment information is collected, such as the bank name and the payment method.
2.3 Information Collected from Our Platform
Communications. When you use our Platform, communicate with Sellers or contact us, we may automatically collect and store certain information about you and the activity you engaged in, for example, your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communications; the purpose of the interactions, and the action we took in response to your inquiry.
Site Usage Information. We may collect information about your interactions with our Platform, such as the pages or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform.
Device Information. We may collect information about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
Site Preferences. We may collect information about your preferences to make your use of the Platform more productive.
3. Use of Your Personal Information
Croftery does not sell or share user personal information with third parties for their direct marketing, except with Users’ consent.
We may use the information we collect from all Users to:
- Secure, improve, monitor, and enforce account and network security;
- Provide, improve, expand, and promote our Platform;
- Analyze how you use our Platform;
- Personalize your experience;
- Communicate with you, including for marketing and promotional purposes;
- Facilitate transactions, deliveries, and payments;
- Respond to any issues that may arise during deliveries
- Provide customer support;
- Maintain legal and regulatory compliance;
- Protect you, others, and our business; and
- Use for our business purposes.
4. Sharing Your Personal Information
4.1 With Service Providers
We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, and other services. These third-party service providers have access to your personal information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your personal information for any other purpose. The information we share is not directly identifiable to you.
4.2 With Sellers
To help provide you with a high-quality delivery we also may share your information, including your personal information and order details, with the Sellers to facilitate orders and deliveries, such as your first name and last initial and order information related to your orders with Sellers.
4.3 When Required by Law
We may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Platform, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
4.4 With Your Consent
We may share or disclose your information with your consent or at your discretion.
5. Your Choices
5.1 Profile Information
You can update your profile information through your profile settings. If you need assistance, please contact us at firstname.lastname@example.org.
5.2 Email Subscriptions
You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
5.3 User Data Requests
Users can make a request at email@example.com to handle or inquire about the following:
- Accessing data. What data we collect from them and how we use it.
- Receiving data. A copy of the data we collect from them with their consent.
- Changing or updating data. Editing their profile information.
- Deleting data. Deletion of their account.
- Objections, restrictions, and complaints. Requests that we stop using all or some of their personal data, or that we limit our use of their data. Croftery may continue to process data after such objection or request to the extent required or permitted by law.
6. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. Users may delete their accounts at any time. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Third-Party Links
Our Platform may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.
8. Data Security
We are committed to protecting your information. Even though we take precautions to protect the Users’ data, no security measures can be completely secure, and we cannot guarantee the security of the Users’ data.
9. Children’s Security
Croftery is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us at firstname.lastname@example.org.
11. Contact Information